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Need some
help in your quest to find love? No problem!
Below are a list of questions we get asked
all the time here at The Dating Channel. Choose
from one of the main topics below or scroll
through the lists to find the answers to TheDatingChannel.com’s
most frequently asked questions.
If you can’t find an
answer to your query then feel free to e-mail
us at support@thedatingchannel.com
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Q: |
I
forgot my username/password. Can you tell
me what it is? |
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A. No
problem! Just e-mail us here on
support@thedatingchannel.com
and
we will remind you of your details. Please
remember to include your nickname and the
e-mail address you used when registering in
your e-mail. If
you can’t remember your password, email us
with the email you used to register yourself
and your date of birth.
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Q: |
Can I change my password? |
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A.
Yes. Just go to Change
Password link under the login box of the home
page or login and then click on the Change
Password link there.
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Q: |
Why cant my username be
the same as my email address? |
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A.
Your datingchannel.com nickname is a unique
word or phrase that you select – maybe it
describes your personality or what you’re
looking for in a match. Unlike your email
address, your datingchannel.com nickname doesn’t
have to correspond in any way to your identity
outside the datindchannel.com community –
ensuring that your anonymity is protected
until you decide to reveal it. |
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Q: |
I haven’t received my password,
what can I do? |
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A.
The password and
other account details are sent automatically
to the e-mail address you used to register
with us. If the e-mail address had an error
in it, then you will not receive your account
details. If this is the case, please do not
register again, but mail us on support@thedatingchannel.com
stating the nickname and
the e-mail address (you think) you used to
register.
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Q: |
How do I Create a Profile? |
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A.
Creating
a profile is not only free; it is incredibly
easy and will take only a few moments of
your time! Tell us all about yourself, who
you are, your lifestyle and what it is you
seek in a relationship. Our short and simple
questionnaire will bring to the forefront
your personality traits and interests and
gives you the opportunity to describe your
personality even further, in as much or
as little detail as you like! Don’t waste
any more time
create your profile
NOW!
Writing a successful personal
ad is similar to creating the perfect advertisement
or award-winning novel. You are selling
yourself so be creative, honest and specific
about what you want. Need help writing a
personal profile? Then look no further than
The Dating Channel Guide to writing a personal
profile
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Q: |
How do I Update My Profile? |
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A.
Easy
Peasy. To update your profile simply login,
select My Profile and once there click Edit
Profile. Amend as necessary and when done
scroll to the bottom of the page and select
Update Profile. All done!
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Q: |
What are The Dating Channel’s
profile guidelines? |
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A.
Thedatingchannel.com welcomes all single adults
seeking one-to-one relationships ranging from
companionship to friendship, romance to marriage.
However, we may reject profiles if
your
nickname, profile headline, or narrative text
contains any personal contact information
(e-mail addresses, phone numbers, full names,
addresses), any location or descriptive information
that threatens a member’s anonymity, abusive
language of any kind, descriptions or discussions
of illegal acts of behavior or overt sexual
innuendo or discussion. Also, Datingchannel.com
will not accept content from individuals under
the age of 16.
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Q: |
How do I remove my profile?
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A.
Please contact
us in order
to have your profile deleted. Please make
sure that your nickname and password are included
in your mail.
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Q: |
What does ‘Profile Browsed’
mean? |
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A.
This is the total
number of times your profile has been browsed
by a new user. It will not keep count of multiple
visits by the same person. |
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Q: |
Why
should I post my photo on TheDatingChannel.com? |
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A.
Thedatingchannel.com
is committed to helping members find good
quality matches, and looking at photos is
an important part of most people’s selection
process. A nice picture of yourself adds personality
and presence to your profile. What’s more,
profiles with photos get browsed eight times
more often than those without photos.
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Q: |
What
are the guidelines for posting a photo? |
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A.
Committed
to providing our members with a secure,
comfortable environment, we reserve the
right to crop or reject any photo at our
discretion. Photos will not appear on the
site until they are approved which usually
takes no longer than one working day.
Please observe the following guidelines
when uploading your photos.
- There should be no nudity.
- Photos should be of you
only!! If, in your main photo, it is unclear
which person you are, it will not go on
the site. If you are unable to crop or
edit a group photo then feel free to e-mail
the image to us with an description of
your position in the frame, leaving the
rest to us.
- A portrait-style photo
of just head and shoulders is preferred.
- Obscene gestures and lewd
behavior will not be allowed in photos.
- We reserve the right to
reject any photo that is not rotated,
resized, or cropped correctly.
- The only photo formats
that will be accepted are .jpg files that
are under 100k in size.
- Any other file types or
compressed files will be rejected, as
will links to photos on the internet or
photos in HTML messages.
- In any image you choose
to submit your face needs to be plainly
visible.
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Q: |
How do I post a photo(s)? |
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A.
All you need to do is log on with your nickname
and password. Go to the ‘upload photo’ link.
We recommend that you scan your photo to
a width of 10cm and a resolution of about
150ppi. Click on ‘main’ if this is the first
photo you are trying to upload. You then
need to click on ‘browse’, find the file
that is your photo, click OK and then the
‘upload’ button. You can choose which photo
you want as your main image and then add
others to your photo album. Please ensure
that your photos are of decent quality and
within the guidelines set out above.
Alternatively, you can
e-mail us your photos to support@thedatingchannel.com
along with your nickname
and password and we’ll add them to your
profile for you.
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Q: |
What if I don’t have a
scanner? |
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A.
If you do not have a scanner,
we can scan your photo for you! If you would
like us to scan your photo for you then please
send a photo that conforms to the guidelines
above to:The
Dating Channel, P.O Box 18371, London, EC1V
2RP. Be sure to
put your user ID and nickname on the back
of the photo.
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Q: |
How
long will it take for my photo to appear?
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A.
We
should be able to approve all photos within
one working day.
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Q: |
I’m
following all the guidelines and still having
trouble posting photos. Any suggestions?
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A.
If
youve followed our Photo
Guidelines and still
have trouble posting your photo, please contact
us.
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Q. |
How do I remove a photo
from the website? |
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A. Please
contact
us providing
your username and password and specifying
which photo you would like removed.
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Q: |
What is Search? |
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A.
Searching allows
you to specify the types of member profiles
you want to see. You can conduct an unlimited
number of searches by selecting the preferences
and characteristics of your desired match.
Start with location, age, and gender. Then
narrow your search with physical characteristics,
lifestyle practices, and relationship desires.
Play around and try a variety of searches.
You never know where you’ll find your perfect
date!
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Q: |
What is the Difference
between Normal Search and Advanced Search? |
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A. If
you know the nickname or the video box number
of the person you are looking for then you
can simply enter the details and hit ‘go’
to find out more about that special someone
you’ve got your eyes on!
Instant Match is the easiest
way to find a match. We simply take the
information from your profile and match
you with other members within your age group.
A Normal Search will find you people by
basic matching criteria, such as age, sex
and location. Finally, an Advanced Search
is the most comprehensive of all our searches,
allowing you to express more comprehensive
requirements, such as physical features,
social circles, hobbies and interests.
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Q: |
How do I view my matches? |
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A.
Having filled in
the search details of what it is your after
simply click ‘Find a Match’ to view the results
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Q: |
Why am I not getting many
matches? |
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A.
There are a number
of ways to increase your number of matches.
First make sure you have created a profile.
The criteria in your searches may be too specific.
Try to broaden your match criteria. For example,
if you have height requirements of 5’1″
– 5’4″, try expanding those by a few
inches!
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Q: |
How do I add people to
my buddies list? |
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A. After
logging on and searching for the profile of
another member, there is an option on the
far right of their profile to add them as
a buddy. If you click on this, it will start
to create a buddy list. You can click on the
buddies list on the left navigation bar and
view and delete buddies as necessary.
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Q: |
How do I block mail from
a particular user? |
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A. Tick
all the people in your inbox that you want
to block and then click ‘block’ at the bottom
of the page. This will prevent any mail that
they send to you from reaching your inbox. |
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Q: |
I am receiving rude e-mails
– what should I do? |
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A.
As well as blocking the sender of rude e-mails,
you can also contact us at support@thedatingchannel.com
and if we deem it necessary we will warn or
even remove the user from the site. Please
remember to copy the offensive email into
the message you send us to help us deal with
it appropriately.
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Q: |
Why does the datingchannel.com
site seem to be slow? |
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A.
Thedatingchannel.com
may be experiencing technical difficulty.
We know what it’s like to be in a hurry to
find love, but please try again later. It
could be that the connection on your end may
be the cause. Double-check your modem settings
or connection speed to make sure you’re connected
at the highest possible Internet connection
rate. Or it could be that the Internet itself
may be experiencing a traffic jam. Try again
at another time when the information highway
may not be so heavily traveled.
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Q: |
How can I find people I
have seen on The Dating Channel TV |
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A.
All video profiles
on The Dating Channel TV (Sky Guide 682) now
feature on our website. You can either search
for their videobox number (as seen on TV)
or simply scroll through the examples on the
Video Profiles page. You can download and
watch as many videos as you like for 1 hour
by obtaining a passcode via your mobile phone.
It costs £1. You can also click on their
Web Profile and find out more about them for
FREE provided you have registered to use our
site.
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